Complete customer service is our priority. That is why professional assistance in the area of warranties and guarantees is such an important part of our business.
To streamline the complaint process, we provide a defect/fault report form below. Please fill in all fields carefully and attach the required documents.
Complaints can be submitted by sending us an interactive form (found below). Please remember to send defects individually (on separate forms) if they concern different types of reports. Please fill in the details carefully and prepare the necessary documents/attachments.
Complaints can also be sent to us by traditional mail or email.
To do so, please download and fill out the above complaint form, then send it to the following email address:
or by post to the following address:
Grupa Matejek, with the note POST-SALE SUPPORT
ul. Jerozolimska 2/LU1
30-555 Kraków
In order to facilitate your access to all necessary information, we have prepared answers to the most frequently asked questions regarding after-sales service below.
The warranty period is 5 years from the date of acceptance of the apartment.
The time for considering the validity of the application is 14 calendar days. We will inform you by email or letter whether your application has been accepted.
We undertake to remove defects within 30 days from the date of the decision on the validity of the report, unless the specific nature of their removal requires a different deadline, in which case we will agree on it with the Reporting Party.
The application may be submitted by the owner of the premises or the owner’s representative on the basis of a power of attorney – downloadable form.
First, we encourage you to read the Apartment User Manual. If you cannot find a solution to your problem there, please send us the Application Form.
The property management takes care of the common areas in the housing estate. They inspect the equipment and furnishings in the common areas and report any complaints to the developer. It is advisable to report any faults in the common areas directly to the property management (administration).
